Survey Finds Most Marketplace Enrollees Like Their Coverage, Though Satisfaction with Premiums and Deductibles Has Declined Since 2014

New Survey Conducted by SSRS for the George W. Bush Presidential Center

Most Say They are Satisfied with Their Plan’s Doctor and Hospital Networks

Following the Affordable Care Act’s (ACA) third open enrollment period, a new Kaiser Family Foundation survey of people who buy their own health insurance finds most marketplace enrollees give their coverage good marks, though concerns about premiums, deductibles, and other costs have risen since 2014.

The survey was designed and analyzed by researchers at the Foundation. Telephone interviews were conducted from February 9 through March 26, among a nationally-representative random sample of 786 adults ages 18-64 who purchase their own insurance (293 via landline and 493 via cell phone), including 512 with marketplace plans. Fieldwork was carried out in English and Spanish by SSRS, an independent research company. The margin of sampling error is plus or minus 5 percentage points for those in marketplace plans. For other subgroups, the margin of sampling error may be higher.