The Client Services Team is responsible for servicing client accounts and developing new account leads by identifying and properly qualifying business opportunities.
Responsibilities include preparing formal business proposals, leading negotiations, coordinating complex decision making processes, executive oversight of projects, and analysis and reporting.
The Operations Team is responsible for quality control of surveys including omnibus, custom phone, web and mail.
Responsibilities include formatting, writing, reviewing and testing questionnaires for accuracy, logic and flow; briefing and monitoring of interviewers, sample specifications and tab plans, as well as back-end data checking. The team communicates with internal and external teams to assure the data and other deliverables meet with the project specifications.