SSRS Careers

We are Always Looking for Talented Individuals to Join Our Team

SSRS provides rewarding careers that stretch your abilities, enabling you to continuously learn and contribute to our world class team of Survey Research professionals.  We offer a learning environment with a team approach to deliver solutions to our client’s challenges.

In addition to base compensation, you will receive a full array of benefits including medical, vision, dental, life insurance, disability, retirement plans, Aflac plans, legal plans and more.

SSRS believes equal opportunity is an important ingredient in our continued success. Candidates are selected for employment on the basis of their qualifications for the position without consideration of sex, race, national origin, citizenship status, marital status, religion, creed, age, color, sexual orientation, gender identity, physical or mental disability, and other classifications protected by applicable law.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our Human Resources Department at 484.840.4300.

Client Services Team

The Client Services Team is responsible for servicing client accounts and developing new account leads by identifying and properly qualifying business opportunities.

Responsibilities include preparing formal business proposals, leading negotiations, coordinating complex decision making processes, executive oversight of projects, and analysis and reporting.

Operations Team

The Operations Team is responsible for quality control of surveys including omnibus, custom phone, web and mail.

Responsibilities include formatting, writing, reviewing and testing questionnaires for accuracy, logic and flow; briefing and monitoring of interviewers, sample specifications and tab plans, as well as back-end data checking. The team communicates with internal and external teams to assure the data and other deliverables meet with the project specifications.

Current Openings

The Associate Project Director (APD) provides support for survey research projects. The APD is responsible for quality control of surveys, including omnibus, custom phone, web and mail. Duties include formatting, reviewing and testing questionnaires for accuracy, logic and flow, as well as back-end data checking.  The APD will communicate with internal teams to assure the data and other deliverables meet with the project specs.

Key Responsibilities:

  • Format questionnaires
  • Check CATI and web programs; check RDGs and annotates
  • Check and verify sample releases
  • Monitor interviews
  • Provide feedback on recordings and facilitate transfer to FTP site for client/internal staff review
  • Compare rates and incidences to estimates; provide daily/weekly rate/incidence updates
  • Set up tab plans and toplines
  • Check incentive files; text correction of incentive and verbatim files
  • Check coding, crosstabs and simple SPSS files
  • Provide clear specifications and schedule to operations team
  • Coordinate with Omnibus team on survey inserts
  • Provide background research
  • Assist with incoming and outgoing respondent communications
  • Other duties as the needs of the business dictate

Position Requirements:

  • Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
  • Ability to problem solve/critical thinking
  • Professional attitude and strong interpersonal skills
  • Proficiency in Microsoft products, particularly Excel and PowerPoint
  • Experience with SPSS
  • Organizational skills and the ability to manage multiple projects while preserving attention to detail
  • Excellent communication skills, both written and verbal

The Project Director (PD) manages and supports survey research projects with increasing levels of complexity.  The PD is responsible for quality control of surveys including omnibus, custom phone, web and mail. Duties include formatting/writing, reviewing and testing questionnaires for accuracy, logic and flow; briefing and monitoring, sample specs and tab plans.  This position will be heavy on back-end data checking.  The PD will communicate with internal and external teams to assure the data and other deliverables meet with the project specs.

Key Responsibilities:

  • Check back end data for all ad hoc and ongoing projects
  • Take ownership of projects under their direction
  • Format questionnaires
  • Check CATI and web programs; check RDGs and annotates
  • Check and verify sample releases
  • Write csum specs and tab plans
  • Brief interviewers and supervisors on studies in the field
  • Monitor interviews
  • Draft client feedback from interviews and monitored recordings
  • Compare rates and incidences to estimates; provide daily/weekly rate/incidence updates
  • Draft toplines
  • Complete internal/client project updates with senior staff direction
  • Check incentive files; text correction of incentive and verbatim files
  • Check coding, crosstabs and SPSS files
  • Draft client communications
  • Provide clear specifications and schedule to operations team
  • Coordinate with Omnibus team on survey inserts
  • Provide background research
  • Responsible for incoming and outgoing respondent communications
  • Assist with training and mentoring of Associate Project Director
  • Other duties as the needs of the business dictate

Position Requirements:

  • Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
  • 1 – 3 years of experience in market research or combination of education and experience
  • Ability to problem solve/critical thinking
  • Professional attitude and strong interpersonal skills
  • Proficiency in Microsoft products, particularly Excel and PowerPoint
  • Familiarity with SPSS
  • Organizational skills and the ability to manage multiple projects while preserving attention to detail
  • Excellent communication skills, both written and verbal

Did something catch your eye? Submit your resume!

SSRS is an EOE m/f/v/d. All qualified applicants will receive consideration for employment without regard to sex, race, national origin, citizenship status, marital status, religion, creed, age, color, sexual orientation, gender identity, physical or mental disability, and other classifications protected by applicable law.

Interested in working from home?

If you are interested in a work from home opportunity as a part-time evening or weekend telephone interviewer, please call 866.545.1063 or send us an email using the button below.