SSRS sent me a letter in the mail.
How did you get my address?
Most of our mail surveys use a method that randomly selects addresses from either:
-A U.S. Postal Service list of all the addresses in the nation.
-Publicly available lists of addresses of registered voters.
By choosing at random, we make sure different types of households have the chance to take part in the survey.
Occasionally, for specialized populations, addresses may be selected from a purchased a list or provided by the organization for whom we are conducting the survey.
How do I take the survey?
Usually, our letters include instructions to go to a website and enter the provided passcode to take the survey online.
Sometimes they will also include a phone number you can call to take the survey over the phone with a live interviewer.
Other times, they will include a packet or booklet that you can fill out and mail back to us. Whenever that is the case, we will provide a return envelope with pre-paid postage.
Why was there cash in the envelope you sent me?
We sometimes put cash in our invitations as a thank you for taking the time to open and read the letter. You can keep the cash even if you choose not to take the survey.
SSRS called me.
How did you get my phone number?
Most of our phone surveys use a method that randomly selects phone numbers from either:
-A method called “random digit dialing” where we call from a list of randomly generated phone numbers.
-Publicly available list of phone numbers of registered voters.
By choosing at random, we make sure different types of households have the chance to take part in the survey.
We also may have called because you provided us with your phone number and agreed to be contacted for future surveys. For example, we call people who signed up to take surveys for the SSRS Opinion Panel when a new survey is available.
Occasionally, for specialized populations, phone numbers may be selected from a purchased list or provided by the organization for whom we are conducting the survey.
What about the “Do Not Call (DNC) Registry”?
We are a survey and market research company, NOT a telemarketing company. Congress has exempted survey and market research studies from the laws that regulate telemarketers because they recognize the value of your opinions. For more information, visit the National Do Not Call Registry website.
SSRS sent me a text message.
How did you get my phone number?
Most of our text message surveys use a method that randomly selects cell phone numbers from either:
-A method called “random digit dialing” where we text from a list of randomly generated cell phone numbers.
-Publicly available lists of cell phone numbers of registered voters.
By choosing at random, we make sure different types of households have the chance to be selected to take part in the survey.
We also may have texted you because you provided us your cell phone number and agreed to be contacted via text message. For example, we send text message survey invitations and reminders to people who signed up for the SSRS Opinion Panel and gave us consent to do so.
Occasionally, for specialized populations, phone numbers may be selected from a purchased list or provided by the organization for whom we are conducting the survey.
All of our text message surveys comply with the requirements of the Telephone Consumer Protection Act.
SSRS emailed me.
How did you get my email address?
Usually if we email you, it is because you provided us with your email address and agreed to be contacted for future surveys. For example, we send email survey invitations and reminders to people who signed up for the SSRS Opinion Panel. Occasionally, for specialized populations, email addresses may be selected from a purchased list or provided by the organization for whom we are conducting the survey.
We’re here for you if you have more questions.
Participation in our studies is totally voluntary, and your responses are confidential. If you prefer not to be involved, just say the word. Fill out this short form and we will pull you from our database right away. We need all the information on the form to successfully remove you, so please provide as much as you can.